For this assignment, select one of the following performance opportunities:

• Patients experience long wait times and delays for outpatient diagnostic services.
• A large number of hospitalized patients develop a wound infection following surgery.

Next, select a specific improvement model (such as PDSA, RCI, FOCUS-PDCA, FADE, Lean, and Six Sigma) to address your chosen opportunity.

Write a memo addressed to the CEO of the organization, explaining why the model you chose would work best for that opportunity.

The memo should be well-written and meet the following requirements:

• Two pages (single-spaced) in length
• 3 references