1. 1. You as a consumer of healthcare have certain expectations when utilizing health facilities. In addition to receiving a friendly greeting, what are your expectations pre-service, point of service and after-service? What factors would discourage you from using a healthcare facility in your community? 2 pages

2. Hybrid/Online Assignment – Prepare and submit a 5-6 slides Power Point presentation describing organizational culture; what is organizational culture and how does it impact the quality of care and finances of the organization? If necessary what steps would you take to change the organizational culture?