Western Heights Hospital (WHH) is an 1125-bed, 5-hospital academic healthcare system servicing central and western Massachusetts.

CASE STUDY:

Western Heights Hospital (WHH) is an 1125-bed, 5-hospital academic healthcare system servicing central and western Massachusetts. WHH is the only designated Level I Trauma Center for adults and children in the area and is home to New England’s first hospital-based air ambulance and the region’s only Level III Neonatal Intensive Care Center.

WHH launched a 5-year strategic plan with a fundamental goal of a system-wide move from a predominately paper environment to an electronic one. Phase I included implementation of an EHR system consisting of order entry for all laboratory, radiology, and patient care orders. Additionally, clinical documentation was implemented, including admission assessments and all nursing flow sheets. The nursing informatics counsel, a 25-member group of nurses representing all disciplines, developed the clinical content

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