Need assistance on a Customer Expectation Report Paper.  Attached is the instruction.

This report should be double spaced, 12-point font, and two to three pages in length excluding the title page and reference page;

Title page;

Write in the third person;

Use APA formatting for in-text citations and reference page. You are expected to paraphrase and not use quotes. Deductions will be taken when quotes are used and found to be unnecessary;

Do not use wiki files;