“I am Mrs. Bishop. I am 89 years old. My white hair’s almost gone. There’s not much meat to me either. I can hardly sit up on this bed, but I have to, you see. I have to keep my eyes on that door. My eyes are so tired; I can hardly see. “My hands shake, my head hurts, but I must stay up and wait for my visitors. I don’t want to be asleep when visitors come calling. The nurses say that I’m always sleeping so I don’t get to see my visitors. “Why don’t my visitors come nowwhen I am awake and waiting?”

Cultivate empathy by imagining what the resident feels. How you would feel in that situation?