McDonalds:

1. Describe the organisation, its core business and its current resource acquisition and reporting procedures.
2. Identify and document policies and/or procedures that are effective.
3. Identify and document any problem areas such as: bottlenecks, time-wasters, idle or down-time causes, service level limiters, information deficiencies, delayed response times, quality failures in product or service, or other issues that relate to operations.
4. Identify areas of the business that face potential resource shortages and comment on the possible impact on operations.