Draft a letter that would be intended for Director’s or Administrator’s of Emergency Medical Services (EMS) agencies, discussing the challenges faced in operating a High Performing based EMS agency in today’s environment. This can include things like staffing shortages, recruitment, retention. Maintaining optimal KPI’s while ensuring adequate financials.

This letter should address the challenges faced in managing EMS agencies but also be motivating as we are approching 2019’s EMS week in the Month of May.