Health care is a dynamic and diverse environment. Health care professionals and patients come from a wide variety of backgrounds and cultures. It is important that health care leaders possess interpersonal and communication skills to influence and enhance the delivery of quality health care. Based upon the combination of your own personal experiences and research, respond to the following:

• Why is it important for health care leaders to have and exhibit good interpersonal or people and communication skills?
• Identify and discuss 3 interpersonal or people skills that you feel are required of health care leaders.
• How can leaders improve their interpersonal skills?