Imagine this scenario: your agency is being evaluated by a governing body. “Client success” is one key element being evaluated by the governing body. In your agency, out of 200 clients seen in the last two years, 85 (or 42.5%) dropped out within the first five weeks of participation. Of the remaining 115 clients, only 35% (40 clients) completed all of their goals, and 65% (75 clients) only completed some of their goals.