In this module’s readings and on the Baldrige website, it is suggested

that a commitment to quality begins and ends with leadership. Discuss

the steps that a leader would need to take to implement a change in

overall quality. As a suggestion, some of the steps covered in your

paper could include initial identification of poor quality, who should

be involved in the improvement process (management, customers,

consultants, etc.), how to get employee buy-in, level of oversight

required and by whom, implementation, etc.

To complete this assignment, review the Short Paper/Case Study Rubric document.