I work for licking memorial hospital in Newark Ohio, www.lmhealth.org

• Describe your organization’s customer service/patient experience model. Include standards, measures, staff training, reward and recognition programs.
• Discuss how well the customer service model works. Provide 2 examples illustrating the effectiveness of the model. Provide rationale for your answer.
• Describe the customer service model/patient experience on your unit or in your department (I work on a labor and delivery unit). What is nursing’s role? What is the nurse manager’s involvement?
• Describe how customer satisfaction is measured on your unit? (we do follow up phone calls provided by the nurse directly to the patient) If customer satisfaction is high, how is it maintained? If it is low, what strategies are in place for improvement?
• Why is customer satisfaction now tied to reimbursement? Cite references.

Your initial post must contain minimum of two (2) references, in addition to examples from your personal experiences to augment the topic. The goal is to make your post interesting and engaging so others will want to read/respond to it. No direct quotes are allowed in the discussion board posts.

300 words, APA format