As a Senior Manager (Medical Superintendent) of MT. Elgon County Referral Hospital, it has been brought to your attention that demand for services at the facility has reduced markedly and this has been the concern of the Line Managers for various Departments and one of the reasons for the drop in the patient workload is thought to be deterioration in the quality of health services.

Discuss the various steps you will take to address this concern. In your discussion, you should highlight the following:

How you will identify/confirm the gaps

Stakeholder’s analysis and their roles/responsibilities

Appropriate interventions to address the identified gaps in service delivery

Performance Tracking

In your discussion, indicate your references where appropriate