Customer Service Support Proposal

You have been asked  business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write  research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

• A Microsoft® Word business template of your choice
• A description of the client’s needs including
• Hours of operation
• Number of calls that will need to be taken
• Reporting needs
• Proposed solution to client’s needs
• Pricing
• Time of support operation
• Advantages of using your service
• What support avenues you will provide (live chat, phone, web)

U of P