We all have areas that require growth to be our absolute best. Exploring these areas is healthy and can be very productive for personal and professional growth. In the readings for this module, we continue our focus on analyzing effective communication strategies as well as our own personal strengths and weaknesses.

For this discussion, based on what you have learned in the readings, please think of a time when you experienced or witnessed a confrontation in either a personal or professional situation with a person from a different background that was not handled in the most appropriate manner.

• Describe what happened, the end result and how the experience made you feel.
• Did cultural differences contribute to the situation? Explain why or why not?
• What would have been a better approach?
• What are some strategies that you have tried or could try that may improve one of your weaker communication skills? Explain.