1. Describe a situation or conversation in which there was a conflict between a nurse or advanced practice nurse and another healthcare provider or administrator.

2. Clearly compared and contrasted a nurse or advanced practice nurse and another healthcare provider or administrator.

3. Described how you would apply each of the 12 Conflict Resolution Skills to achieve a positive communication outcome.

4. References within 5 Years.

Please specify the 12 conflicts 1 by 1.

Win-Win Approach

Creative Response

Empathy

Appropriate Assertiveness

Co-operative Power

Managing Emotions

Willingness to Resolve

Mapping the Conflict

Development of Options

Introduction to Negotiation

Introduction to Mediation

Broadening Perspectives

File attached, so you can have an Idea.