You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey.
Answer the prompts provided based on the Patient Satisfaction Survey Data.
Cite at least 1 peer-reviewed, scholarly, or similar reference.
This is the survey
You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator |
Current Performance |
Goal |
Hospital cleanliness |
8.2 |
> = 9.2 |
Overall patient satisfaction with doctors |
7.6 |
> = 9.2 |
Average patient wait time |
13 minutes |
< = 15 minutes |
Overall patient satisfaction with hospital |
9.7 |
> = 9.2 |
Complete the following prompts based on the chart provided above.
Patient Satisfaction Strength
[Insert Response]
|
Patient Satisfaction Weakness
[Insert Response]
|
Patient Satisfaction Opportunity
[Insert Response]
|
Explain the importance of effective consumer relations in the health care industry.
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