Ashworth College Medical Office Management Questions

Which one of the following choices is the most challenging soft skill?

Question 1 options:

	<p>Active listening</p>
	<p>Managing priorities</p>
	<p>Resolving conflict</p>
	<p>Memorizing information</p>

Question 2 (5 points)

Which one of the following choices could be one of the most important factors in getting hired as a medical assistant?

Question 2 options:

	<p>Having a certification</p>
	<p>Knowing one of the patients</p>
	<p>Offering to volunteer</p>
	<p>Having poise under pressure</p>

Question 3 (5 points)

The conversion of food into its chemical substances is called

Question 3 options:

	nutrition.
	metabolism.
	digestion.
	elimination.

Question 4 (5 points)

Which one of the following disorders can cause a person to completely withdraw from reality and may also include amnesia?

Question 4 options:

	Dissociative disorders
	Anxiety disorders
	Eating disorders
	Cognitive disorders

Question 5 (5 points)

Applying information to real situations in a learning environment is known as which one of the following types of teaching methods?

Question 5 options:

	Lecturing
	Case problems
	Contracting
	Role playing

Question 6 (5 points)

Which one of the following individuals is most likely to watch for continued confidence and improvement in the externship student and assign tasks as appropriate?

Question 6 options:

	<p>Externship coordinator</p>
	<p>Preceptor</p>
	<p>Physician</p>
	<p>Fellow medical assistants</p>

Question 7 (5 points)

What is the main purpose of patient education?

Question 7 options:

	<p>Understanding and retention</p>
	<p>Lecturing</p>
	<p>Inspiration</p>
	<p>Encouragement</p>

Question 8 (5 points)

Which one of the following disorders is caused by the decisions the patient makes in his or her life?

Question 8 options:

	Psychological disorders
	Anxiety disorders
	Behavioral disorders
	Cognitive disorders

Question 9 (5 points)

Which one of the following conditions has been linked to stroke?

Question 9 options:

	Increased cholesterol levels
	Dietary deficiencies
	Lack of water
	High level of vitamins in the blood

Question 10 (5 points)

Which one of the following choices is an efficient way to defer tasks so that they’re not forgotten?

Question 10 options:

	Write them on a notepad in your work area.
	Focus on completing multiple filing jobs at once.
	Tell the physician which ones you can’t complete right now.
	Set up a tickler file system.

Question 11 (5 points)

Which one of the following choices is a common mistake when interviewing?

Question 11 options:

	Making jokes
	Coming across as too confident
	Mentioning a common acquaintance
	Overdressing

Question 12 (5 points)

Which one of the following choices is a motivational incentive for adult learners?

Question 12 options:

	Praise from others
	Stages of development
	Role-playing
	Cultural influences

Question 13 (5 points)

With regard to patient education, medical assistants should always remember to

Question 13 options:

	use visual aids.
	speak louder than during normal conversation.
	adjust each teaching session to meet the individual patient’s needs.
	include the patient’s physician.

Question 14 (5 points)

Which one of the following choices is a benefit of completing an externship?

Question 14 options:

	Higher salary
	On-the-job training
	Gaining integrity
	Enhanced professionalism

Question 15 (5 points)

If a patient doesn’t take a medication as prescribed and doesn’t appear for the follow-up examination, she may be labeled as

Question 15 options:

	missing.
	obstinate.
	noncompliant.
	objective.

Question 16 (5 points)

Which one of the following choices is one of the most common job search mistakes?

Question 16 options:

	<p>Networking outside of your industry</p>
	<p>Completing an externship prior to getting a job</p>
	<p>Asking for a reference letter from an instructor</p>
	<p>Spending too much time on classified ads</p>

Question 17 (5 points)

If a potential employer asks you to define one of your weaknesses during an interview, what should you do?

Question 17 options:

	State that you have no weaknesses.
	Ask the interviewer what he thinks your weaknesses are.
	State a weakness and reveal how you’re working on it.
	List at least three weaknesses.

Question 18 (5 points)

Which one of the following skills is based on a person’s ability to learn and process information?

Question 18 options:

	Cognitive skills
	Psychomotor skills
	Soft skills
	Affective skills

Question 19 (5 points)

Low-fiber diets are useful for patients with

Question 19 options:

	heart disease.
	difficulty swallowing.
	diabetes.
	a colostomy.

Question 20 (5 points)

Which one of the following choices is a good teaching technique when working with patients with disabilities?

Question 20 options:

	Use stickers for illustration.
	Face the patient and speak slowly.
	Praise the patient while speaking.
	Lecture without props.