Assignment 4
H01 Medical Office Management 1
Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the “Assignment Format” page located on the Course Home page for specific format requirements.
In Lessons 1 through 4, you learned foundational information on the profession of medical assisting. You learned about the required characteristics of a medical assistant, the history of the profession, ethic and legal obligations of the medical assistant, patient communication, and telephone techniques. For this written assignment, the concepts learned from Lessons 1-4 will be applied. Please review the learning objectives for Lessons 1-4 prior to beginning work on this assignment.
Complete Parts A and B for this assignment.
Part A:Kayla Christianson, CMA, has been employed six years by the cardiology practice of three physicians. She is a graduate of a CAAHEP-accredited school. Furthermore, Kayla received extensive hands-on training performing ECGs while doing her required externship.
Kayla has completed an ECG ordered by Dr. Hsu for Mrs. Warner, a 76-year-old patient. Dr. Hsu, Kayla’s boss, has telephoned her explaining that he was behind schedule doing rounds at the hospital. He asked her to do him a favor and interpret Mrs. Warner’s ECG, sign his name, and fax the report to Mrs. Warner’s referring internist who is expecting the results.
Provide detailed answers for each of the following questions. Your response should be two (2) pages in length.
Part B:For more than two years, medical assistant Linda Lewis had been employed by Drs. Norek and Klein, who are gerontologists. Also on staff are two registered nurses, a medical laboratory technician, and a medical social worker. The daughter of one of the doctor’s patients has just called the office. She is very distraught at the seemingly diminished capacity of her mother and insists on speaking to the doctor.
Linda explains that both physicians take only emergency calls during patient appointment hours, but that she will take a detailed message. This caller, however, suggests that not only should her call be considered an emergency, but that she will sue the doctor if the call is not handled accordingly.
Provide detailed answers for each of the following questions. Your response should be two (2) pages in length.
Grading Rubric
Please refer to the rubric on the next page for the grading criteria for this assignment
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