Your employee training manual is almost complete. You realize the importance of customer service and satisfaction, and you have decided to include an example of a customer satisfaction survey in your training manual so that your employees can see what they will be measured on. After you complete the survey, you will also create a memo that will be placed in the training manual for new Medical Assistants to educate them on the importance of customer service and the impact it has on the success of an organization.
In the Medical Assisting field, you will demonstrate many diverse skills. In addition to patient care and technique skills, digital literacy is equally important. Creating forms, documents, and patient education pieces may be a vital part of your role in providing support to your healthcare team.
To complete this assignment, do the following:
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