1. Why is it important for managers and leaders to keep control of their emotions in the workplace? (Word count: 100 words)
2. Identify at least one (1) instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow. (Word count: 50 words)
3. Describe two (2) ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion. (Word count: 50 words)
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